Williams and Sons Plumbing
- Leak Detection in Rock Hill, SC
- Drain Repair in Catawba, SC
- Sewer Line Replacement in Richburg, SC
Year Established | 2000 |
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Business Categories | Plumbing in Edgemoor, SC |
On Saturday April the 6th I discovered a busted pipe and had to cut my water off. I called Williams and Son that was on Home Advisors and asked them if they could come out. They showed up right after I texted them that it was getting late and probably too dark to repair that time of night. They fixed the first pipe and when they turned the water on discovered there were two additional leaks. They wanted $25 more dollars to fix the two additional leaks bringing the total to $275. He said he stands behind his work and would guarantee his work for two years. He said wait 30 minutes and turn back on. On Sunday morning we turned the water on to discover the two leaks were still leaking. I texted them letting them know the two leaks were not fixed and we still did not have water and didn't get a response. I called them Monday evening asking them when would they be back. He stated he was very busy and would try to get back Thursday and also said it is probably two different leaks instead of the leaks they fixed. I texted him on the 10th and stated I had paid him $275 and still did not have water and how would he feel if this was his family? He said he was coming at lunch time on Thursday at lunch time. They finally showed up at 7:30 at night and stated these were not the leaks they had fixed. I pointed to the new part they put on that was still leaking. I also said I just paid them for that, (the new part)so how could it be a different leak? He said he wasn't arguing with me and do what I had to do because he wasn't fixing and got in his truck and left. If they take your money and don't fix your problem and you have to beg them to come back out and they still lie and will not fix the issue, that tells you what type person you are dealing with. Will never hire again. Less
These first two questions should only relate to services or good purchased directly from the service provider. Many products carry their own warranties, like roofing shingles or siding. It's useful to know what these warranties cover as well as how long they last. The "warranty agent" question is important, because often warranty agents work with the manufacturer to get you repairs under warranty at a much lower price.
This is very important, since an estimate is just that. Many contractors will submit a "paper estimate", meaning they've written the estimate down on paper. The bill is the true amount owed and will almost always say "Invoice" or "Bill" at the top of the page. The bill should also list the date it was issued, the due date of payment, and a list of services rendered.
Some companies may require a 10% deposit, some may not require any. For larger projects, you'll almost always need to give a deposit, and it's good to ask how much the deposit will be before going forward with a project. The Edgemoor contractor will know how much they need for a deposit when they've given you the estimate, so ask early.
Many jobs in South Carolina will require municipal permits in order to be approved by the town's inspector. It's always good to ask who will be responsible for pulling those permits, and if you'll be expected to do it. You'll almost never be told to pull your own, but knowing that Edgemoor Plumbing permits are required makes you appear to be a well informed customer.
Always ask for references, and always check them. Keep in mind though that the only references you'll get are people who the contractor is certain will give him a good review. You'd also be well advised to check online review sources in Edgemoor as well, which will give you a broader view of customer satisfaction for a given company.