| Year Established | 1990 |
|---|---|
| Business Categories | Cleaning, Heating, HVAC, Plumbing in New Haven, CT |
It’s 9:30 Saturday night and we see water on the kitchen floor. Neither sink or dishwasher had been used, so it was a mystery as to where it was coming from. Found Steve’s info from an ‘emergency plumbing’ google search. He answered quickly, and said he’d be right over! Well, it turns out the water line to the dishwasher was bad, so he turned off the water supply. He is such a wonderful person and didn't charge me an ‘emergency’ price. Well, I think he’s now our new plumber! I have 2 faucets he’s going to put in for me next week. Very, very happy with his service !
You'll always want to ask how long the company has been in business in New Haven. While this isn't a guarantee that the company will do good work, companies with longevity on their side must be doing something right. That being said, there are newer companies that do great work. If the company is under three years old, ask where the owner was employed before and for how long. If he/she has a long history of employment, it's reasonable to infer that he or she decided to go into business for themselves after so many years of experience.
You'll certainly want to ask them this. Steer clear of any company that is not insured in Connecticut, because that means that any incidental damage they may do on your property will be a real hassle to recover compensation for. It is never wise to work with uninsured tradesmen of any kind. Most states also require that someone have insurance in order to be issued a trade license. If they say they're licensed but not insured, they're being less than truthful.
This will be answered when you ask if all employees are licensed. The only way to obtain a legitimate tradesman's license is to be a legal or naturalized citizen of the US. The company may employ people in positions that don't require a license, however, so it's wise to inquire.
These first two questions should only relate to services or good purchased directly from the service provider. Many products carry their own warranties, like roofing shingles or siding. It's useful to know what these warranties cover as well as how long they last. The "warranty agent" question is important, because often warranty agents work with the manufacturer to get you repairs under warranty at a much lower price.
