| Year Established | 2006 |
|---|---|
| Business Categories | Electrical, Painting in Sequim, WA |
We needed the outside of our house painted and wanted Kino to do the job. He said he would email us the contract/bid, but never did. His son took a picture of our email address on his phone, but nothing written ever came through; hence there was a verbal understanding he would start the job. He did show up to our house and started pressure washing and wanted us to pay $1000 as a retainer and for the pressure washing. We had to type out an agreement for this, as he never did provide anything in writing. After he finished pressure washing, he said he would come back the next day with color samples, but never did. We had to text him when he would bring them by and he put us off by saying he would text us when. Weeks went by, we texted and called and did not hear back from him. The prime season for painting outside was drawing to a close. Then one day, 21 days later, 3 weeks !!!!!! his son (not him) showed up with old cans of paint as color samples. We asked the son what happened and the son replied that Kino lost his phone and was not able to get in touch with us!!! Good communication is so vital for business. Because we did not hear from him and time was running out, we had to hurry and find someone else to do the job. Kino only worked to pressure wash the house. Another contractor said the pressure washing job would be $500, so really Kino owes us a refund of $500. To us, Kino was a big talker, making many promises, but failed to deliver for us. W.M. Port Angeles, WA
These first two questions should only relate to services or good purchased directly from the service provider. Many products carry their own warranties, like roofing shingles or siding. It's useful to know what these warranties cover as well as how long they last. The "warranty agent" question is important, because often warranty agents work with the manufacturer to get you repairs under warranty at a much lower price.
This is very important, since an estimate is just that. Many contractors will submit a "paper estimate", meaning they've written the estimate down on paper. The bill is the true amount owed and will almost always say "Invoice" or "Bill" at the top of the page. The bill should also list the date it was issued, the due date of payment, and a list of services rendered.
Though a standard question, it's important to ask. Most contractors will tell you how long they expect the job to take without you asking. If they don't volunteer that information, be sure to ask. It's also helpful to ask if that's a hard finish date, meaning that it's the definite finish date. If it's a soft finish date, it may be extended for any number of reasons.
Some companies may require a 10% deposit, some may not require any. For larger projects, you'll almost always need to give a deposit, and it's good to ask how much the deposit will be before going forward with a project. The Sequim contractor will know how much they need for a deposit when they've given you the estimate, so ask early.
Many jobs in Washington will require municipal permits in order to be approved by the town's inspector. It's always good to ask who will be responsible for pulling those permits, and if you'll be expected to do it. You'll almost never be told to pull your own, but knowing that Sequim Electrical permits are required makes you appear to be a well informed customer.
